100+
production runbooks shipped since 2019
45min to 14min
largest single-task reduction, logistics carrier onboarding 2025
24h to 10d
delivery range across Lite-Pro tiers
99.99%
production uptime across 100+ runbooks, 12-month rolling as of 2026-05-22
WHAT IT DOES
Pick the runbook. We'll retire the work.
Four shapes that show up in every ops team. Yours probably looks like one of these.
Report automation
- Multi-source pull
- Templated output
- Scheduled run
- Auto-distribute
- History log
Ticket triage
- Classify
- Route
- Add context
- Priority score
- Reviewer queue
Approval routing
- Policy lookup
- Approver chain
- Deadline tracking
- History log
- Can be undone
Data sync between systems
- Two-way
- Conflict resolution
- Test mode
- Catch up historical data
- Human alert on failure
THE CLAIM, PROVEN
What a real run looks like. Step by step.
The 100+ runbooks above are not abstractions. Each one produces a history like this. Five entries from a representative morning, 17 seconds apart.
Run ledger · representative sample
WHY MOST AI BUILDS NEVER SHIP
Three failure modes. Three answers.
Three patterns show up in every failed AI build, from Gartner and McKinsey data over the past 24 months. Each one stops a build before production. Each one has a fix.
38%
Gartner 2026
Failed AI projects cite poor data quality and siloed systems.
We map your data sources in discovery, before we write a line of code. If the integration will not hold, we tell you in week 1, not month 3.
70%
McKinsey 2024
Of AI initiatives stall in pilot and never reach production.
Every build ships with a test-mode window where you watch the system run against your real data before it touches anything. If it does not pass test, it does not ship.
57%
Gartner 2026
Of failed AI projects expected too much from AI, too quickly.
We do not promise a full back-office overhaul. We ship one runbook at a time, scoped and priced before kickoff. No moving targets, no surprise scope.
RECENT DEPLOYMENTS
What a runbook looks like in production.
Three recent builds, anonymized by client agreement. Real processes, real time reclaimed, real build windows.
FREIGHT BROKERAGE · 180 EMPLOYEES
Carrier onboarding runbook
Pulls FMCSA data, runs compliance checks, routes flagged carriers to one named dispatcher for review. Cut average carrier onboarding from a 4-day backlog to same-day.
B2B SAAS · 900 EMPLOYEES
Weekly revenue reporting
Pulls from Stripe, HubSpot, and a Google Sheets P&L; reconciles, formats, and sends Monday 7am. Finance team reviews exceptions only.
HEALTHCARE STAFFING · 1,400 EMPLOYEES
Credential verification queue
Checks state license boards nightly, flags expirations 90 days out, logs every check to the ATS audit trail. Compliance team signs off weekly.
WHY IT HOLDS UP
Engineered to run unattended. Not unsupervised.
Four capabilities that decide whether an automation holds up the first night it runs without you.
PLUGS INTO YOUR STACK
We connect what your team already uses.
- Zendesk
- Linear
- Jira
- Freshdesk
- NetSuite
- QuickBooks
- SAP
- Xero
- Slack
- Teams
- Twilio
- S3
- SharePoint
- GDrive
- Box
- Datadog
- Sentry
- PagerDuty
- New Relic
Or anything else with an API. Yours included.
Runs where your data lives
Your security team's access list signed off before production. We build the workflow inside your VPC, on-prem, or your cloud account. Your servers, your data.
On the record
“We had a 5-week timeline from a standard automation shop. The runbook was in production on day 11 and my compliance team had the audit log they needed to sign off on day 14. Two billing errors caught in the first week paid for the build.”
VP Operations · regional logistics carrier, 200 employees
HONEST PRICING
Less than Zapier plus a consultant. And it actually ships.
Three tiers below typical Zapier-plus-consultant spend. One Bespoke for everything else.
Zapier plus a consultant is a Frankenstein. We ship a single owned system, in a week.
Workflow Lite
One process. Stable inputs, test mode before production.
from $14,995
from $40,000 typical
Small AI build entry
BUILDS IN 3-5 DAYS
- One runbook end to end
- Dry-run mode before production cutover
- Failure handoff to a named human
- Audit log of every action
- One round of revisions
Workflow Standard
Multi-system process. Human approval at the steps you choose. Full action history.
from $39,995
from $110,000 typical
Mid AI build midpoint
BUILDS IN 7-10 DAYS
- Up to 5 connected systems
- Human-in-the-loop checkpoints at chosen gates
- Dry-run + reversible / undo mode
- SOC 2 / VPC available
- Failure handoff with named on-call
- Slack / email observability hooks
- 2 rounds of revisions
Workflow Pro
Mission-critical process. Built for regulated environments. Multi-region failover.
from $99,995
from $260,000 typical
Premium ops automation floor
BUILDS IN 10-14 DAYS
- Everything in Standard
- Unlimited connected systems
- SOC 2 / HIPAA / VPC / on-prem deployments
- Multi-region failover
- PagerDuty / Datadog / Sentry integration
- Dedicated build team
- On-call production support team option
- Unlimited revisions during build window
Bespoke
Anything you can imagine.
from $179,995
custom typical
Custom contract floor
BUILDS IN 14-30 DAYS
- Everything in Pro
- Custom architecture (air-gapped, multi-tenant, large-scale)
- Custom integrations (internal APIs, ERP, EHR, legacy SAP)
- Existing automation tool interop (we wire into your existing Workato, n8n, or similar)
- Dedicated senior team for the build
- Dedicated on-call production support
Every build price above is fixed once we agree on scope.
WHAT IT SAVES
The math, on a real scope. Numbers, not promises.
A mid-market logistics carrier, 200 employees, one runbook. Inputs, math, payback.
Worked example · mid-market logistics carrier · 200 employees
HOURS / WEEK ON THIS PROCESS
30 hours
3 ops staff splitting carrier onboarding
BLENDED LOADED RATE
$55/hr
Salary + benefits + overhead
ANNUAL LABOR COST
$85,800
30h × 52 weeks × $55
BUILD · STANDARD TIER
$39,995
7-10 day build
ANNUAL SAVINGS (70%)
$60,060
Hours moved off team
PAYBACK
8 months
Savings continue thereafter
Methodology: McKinsey's November 2025 study found 57% of US work hours are technically automatable across the US economy, with administrative and back-office roles running higher than the average. The 70% used above is anchored above that cross-economy baseline for multi-system process hours. The remaining 30% stays human for signoff, edge cases, and exceptions.
Your math will differ. Bring your numbers; the workflow audit above runs the integration-backed version.
HOW WE'D BUILD YOURS
From runbook diagram to production. In days, not quarters.
3 to 14 business days from discovery to production. Less than what typical automation tools take to scope.
1
Discovery
0 to 1 dayWe listen to the runbook. Who runs it today, which systems it touches, what failure looks like, and where humans need to stay in the loop. You walk us through 3-5 real runs. We pick the tier with you.
- Scope memo (2-3 pages)
- Process map draft
- Tier recommendation
2
Map the runbook
1 to 2 daysWe diagram every step, every system, every decision point, every failure mode. Edge-case branches and exit ramps to humans are explicit. You sign off on the map before any code is written.
- Full process diagram
- Decision-point catalog
- Edge-case + exit-ramp list
3
Build + test
3 to 7 daysWe build the runbook end to end and stage it against a copy of your real data in test mode. Your team watches the queued write set. We iterate on the approval points and thresholds within hours, not weeks.
- Working runbook in test mode
- Daily status note
- Iteration on approval points and thresholds
4
Go live with a human in the loop
Day 0 onwardCutover with a human approval point on every run. Continuous monitoring. Weekly review for the first month. We hand over the keys, you tell us when to come back.
- Production cutover
- Weekly review for month 1
- Handoff documentation
Tell us the runbook. We'll retire it.
Walk us through one runbook: who runs it today, which systems it touches, where the humans need to stay in the loop. We'll reply with a real number and a real timeline.